Payment, Security, and Privacy Policies

Security capabilities and policy for transmission of payment card details

When customers place an order via our ordering system, we need to know the customers' names, e-mail, phone numbers, and credit card details (if paying by credit card). This will enable us to process the payment via our payment gateway.

Our system and payment gateway are secured using SSL (secure server software) and multiple layers of encryption. So every data that is received, sent, and stored via our server is encrypted and protected. We don't store any customers' payment details to ensure customers' privacy and safety.

Data privacy policy

We collect customers' names, contact information, preferences, and other relevant information that we collect via surveys. We use this information to improve our products and services. We may also use this information to send some promotional content and contact customers for research purposes.

We commit to ensuring the safety and security of customers' data and any other relevant information. We have put some procedures to increase the security capabilities from time to time in order to make sure we're always improving our security.

Cookies

We use cookies to help us analyze data about web traffic and improve our web-based application performance and experience. A cookie will not allow us to access your personal information other than the information that you shared. You can also modify the setting of your browser to disable cookies usage, but this will affect the overall experience in using our web-based application.

Customer Support

For customer support regarding the usage of RestoRocket product, you can contact our customer service via support@restorocket.com. For customer support regarding payment or refund, you can contact our customer service via pay.help@restorocket.com.

Refund Policy

For customer who places an order to a restaurant via our ordering system and demanding a refund, you can contact the restaurant directly or we also can give you assistance. To receive our assistance regarding payment refunds, you can send us an email to pay.help@restorocket.com. After receiving the email and understanding the issue, we will conduct a further discussion and give you updates regarding the payment issue.

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